Multi-Unit Property Management — New Brunswick
We manage, maintain and maximize your buildings.
Cedarstone runs apartment buildings across New Brunswick end to end — leasing, maintenance, rent collection and owner reporting — so your portfolio performs the way it was built to.
What We Handle
Full-service management, top to bottom.
From vacant unit to signed lease, from a burst pipe to the year-end financials — one team, one point of contact, one standard of work across every building in your portfolio.
Leasing & Tenant Placement
Listings, showings and screening for every vacant unit, so buildings lease faster and with tenants who stay.
Rent Collection & Reporting
Online rent collection, arrears follow-up, and monthly statements that reconcile down to the unit.
Maintenance & 24/7 Response
A local trades network and an emergency line answered around the clock, every day of the year.
Turnovers & Inspections
Move-out inspections, make-ready coordination, and a documented condition record for every unit, every turn.
Tenancy Act Compliance
Notices, rent increases and lease documentation handled in line with New Brunswick's Residential Tenancies Act.
Owner Reporting Portal
Occupancy, income and maintenance history for every building in your portfolio, visible whenever you need it.
Under Management
A portfolio built one building at a time.
How It Works
Onboarding to reporting, in four stages.
Onboarding & building assessment
We walk every unit, review existing leases and set up your building in our systems before a single rent payment moves.
Marketing & tenant placement
Vacant units are listed, shown and screened, with applications reviewed against credit, income and rental history.
Ongoing operations
Rent collection, maintenance requests and tenant communication are handled day to day, with escalation only when it matters.
Reporting & reinvestment planning
Monthly statements and an annual building review, so capital planning is based on real numbers, not guesswork.
Service Area
Managing buildings across New Brunswick.
Based in New Brunswick and built for it — every building we manage gets a team that already knows the market, the trades, and the tenancy rules that apply here.
- Saint John SJ
- Moncton MC
- Fredericton FR
- Dieppe DP
- Quispamsis QP
Owner Feedback
Cedarstone took over a 22-unit building we'd been self-managing for years. Occupancy went up, and I stopped getting maintenance calls at midnight.— Geraldine, Moncton, NB
Get in Touch
Get in touch.
Reach out to discuss your building or portfolio — we'll get back to you within two business days.
- Email[email protected]
- Service AreaNew Brunswick, Canada
- HoursMonday – Friday, 9:00 a.m. – 5:00 p.m. AT
Legal
Terms of Service
Effective date: July 2, 2026 · Applies to app.cedarstonepm.ca
Welcome to https://app.cedarstonepm.ca. This website is owned and operated by Cedarstone Property Management (hereinafter referred to as "we"). Cedarstone Property Management operates, controls and manages the Services (as defined below) from its head office located at: Miramichi, NB.
Access and use of the website, and the information and the services thereon (collectively, the "Services") are provided to you by https://app.cedarstonepm.ca on the condition that you accept the terms of this agreement (the "Agreement"). By accessing, browsing, registering on and/or otherwise using the website, you agree:
- to comply with all the terms of this Agreement;
- to use the website only for lawful and personal purposes;
- not to use the website in any manner that interferes with its security or normal operation or with any other user's use and enjoyment of the website;
- not access the website by any means other than through the interface provided by https://app.cedarstonepm.ca; and
- pay any fees in accordance with the section entitled "Fees" below.
A Introduction
Acceptance of Terms
These Terms of Service ("Terms") are a binding legal agreement between you and Cedarstone Property Management that govern your right to use the websites and other offerings from Cedarstone Property Management (collectively, the "Cedarstone Property Management Platform"). The Cedarstone Property Management Platform offers an online venue that enables users to publish, offer, search for, and book services. Users who publish and offer services are "homeowner" and Members who search for, book, or use services are "renter". By using the Services, clicking a button or checking a box that confirms your acceptance of these Terms, or by otherwise indicating your acceptance of these Terms, you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you must cease using the Services immediately.
Arrangement
If you are using or accessing the Services on behalf of an organization, then you affirm:
- that you are an authorized representative or agent of that organization with the authority to bind such entity to these Terms; and
- that such organization accepts and is bound by these Terms.
In such a circumstance, the words "you" and "your" as used in these Terms will refer to and apply to both that organization and you personally.
Privacy Policy
Use of the website is subject to the terms of our Privacy Policy, which describes our collection and use of personal data and which is hereby incorporated into and made part of this Agreement. By using the website, you agree to be bound by the terms of our Privacy Policy.
Age
The Use of the website is only allowed to persons who are above the age of 18 years. Minors are absolutely prohibited from accessing this website and using the services of Cedarstone Property Management.
Modification to Services
From time to time, Cedarstone Property Management may amend this Agreement. We will post any revised version of this Agreement on the website and encourage you to refer back to it on a regular basis. Your continued access of the website will constitute your acceptance of any changes or revisions to this agreement. If you do not agree to any changes or revisions to the terms of use, stop using the website and discontinue your use of the website immediately. We do not constantly monitor the website. However, we expressly reserve the right, in our sole discretion, to:
- monitor, refuse to publish, remove, delete, move or edit any content without notice, at any time for any reason; and
- delete from any listing or edit any falsehoods, inconsistencies, offensive material or any material that infringes third party rights or that is otherwise in breach of these Terms of Use.
B Definitions & Interpretations
Definitions
The following definitions apply in these Terms:
- "Data" means a representation of information, knowledge, facts, concepts or instructions which are being prepared or have been prepared in a formalised manner, and is intended to be processed, is being processed or has been processed in a computer system or computer network.
- "Homeowner" means a user that has registered a homeowner Account on the Services.
- "Information" includes data, message, text, images, sound, voice, codes, computer programmes, software and data bases or microfilm or computer-generated micro fiche.
- "Laws" means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, other requirement or rule of law of any federal, provincial, state, municipal, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction under the State of Ontario, Canada.
- "Listing" means a listing for a Rental Property that is posted on the Services by a homeowner.
- "Losses" mean all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including legal fees, disbursements, and charges.
- "Password" means a secret word or phrase or code or passphrase or secret key, or encryption or decryption keys that one uses to gain admittance or access to information.
- "Person" means an individual, corporation, company, limited liability company, body corporate, partnership, joint venture, governmental authority, unincorporated organization, trust, association or other entity.
- "Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available, is capable of identifying such person.
- "Rental Property" means a rental property advertised, listed, managed, or administered through the Services.
- "Renter" means a registered User of the Services that is seeking to rent a property or that has entered into a Service agreement.
- "Service agreement" means a service agreement or lease for a Rental Property.
- "User" means any user of the Services, including renter, homeowner, and unregistered visitors.
Interpretations
For the purposes of these Terms: the words "include," "includes" and "including" will be deemed to be followed by the words "without limitation"; the word "or" is not exclusive; the words "herein," "hereof," "hereby," "hereto" and "hereunder" refer to these Terms as a whole; and unless the context otherwise requires, words in the singular include the plural and those in the plural include the singular.
If you are a Homeowner, the rights and obligations of a homeowner as described in these Terms apply to you. Similarly, if you are Renter, the rights and obligations of a Renter as described in these Terms apply to you.
C Your Account
Account Registration
To use certain portions of the Services, you must register an account on the Services ("Account"). Your Account and login credentials ("Credentials") are specific to you and may not be shared with or transferred to any other person. You are solely responsible for maintaining the confidentiality of your Credentials and you will be held responsible for any harm caused by disclosing or resulting from any unauthorized use of your Credentials. You will not permit any other person to use your Account or Credentials, and you will immediately notify Cedarstone Property Management if you know or suspect that your Account or Credentials have been used by any other person. You shall not register more than one Account except as permitted by Cedarstone Property Management in writing.
Account Responsibility
You are solely responsible for all usage or activity on your User Account including the use of your User Account by any person who uses your Account Information, with or without authorization, or who has access to any computer on which your account resides or is accessible. You may not sub-license, transfer, sell or assign your User Account, your Account Information and/or this Agreement to any third party without our prior written approval. Any attempt to do so will be null and void.
Account Deletion
Cedarstone Property Management may at its sole discretion and at any time, suspend or delete your Account, and any Credentials used by you, for any or no reason, including for any violation of any provision of these Terms. If Cedarstone Property Management has reasonable grounds to suspect that any information you provide is false, inaccurate, outdated or incomplete, then it may suspend or terminate your account and use of services from the Cedarstone Property Management platform.
D The Services
Description of Services
Cedarstone Property Management provides a list of services to facilitate a healthy Renter-Homeowner relationship. These services include but are not limited to:
- Property Marketing
- Renter Screening
- Viewing Assistance
- Rent Collections and Reminders
- Expense Management
- Agreement and On-boarding
- In App Communication
- In house living notifications
Relationship of Parties
Cedarstone Property Management is an independent contractor and not an employee or homeowner for any purpose.
Fees
Cedarstone Property Management may charge fees (and applicable Taxes) to Guests, renter and homeowner for the right to use the Cedarstone Property Management Platform. Any applicable fees are disclosed to homeowner before publishing a listing and to Guests and renter before making a booking. Except as otherwise provided on the Cedarstone Property Management Platform, service fees are non-refundable.
Expenses
The renter and homeowner are solely responsible and liable for all costs, expenses, and liabilities related to their access, use, and receipt of the Services.
Service Agreements
We make service agreements available solely as a convenience to you for the purpose of executing Service agreements for Rental Properties. We do not represent, warrant, or guarantee that any service agreement will: meet your specific needs; be appropriate or suitable in your circumstances; or meet the requirements of the Laws of your jurisdiction.
You acknowledge that you should always review your intended service agreement with a qualified legal practitioner licensed in your jurisdiction before entering into a Service agreement. You assume all risk arising out of or related to your use of a Service agreement. Cedarstone Property Management is not a witness or party to your Service agreements or your transactions with any User of the Services.
Platform Rules
Renter and Homeowner must follow these rules and must not help or induce others to break or circumvent these rules:
- Act with integrity and treat others with respect.
- Do not lie, misrepresent something or someone, or pretend to be someone else.
- Be polite and respectful when you communicate or interact with others.
- Follow our non-discrimination policy and do not discriminate against or harass others.
- Do not scrape, hack, reverse engineer, compromise or impair the Cedarstone Property Management Platform.
- Do not use bots, crawlers, scrapers or other automated means to access or collect data from or otherwise interact with the Platform.
- Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Platform or Content.
- Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Platform.
- Do not take any action that could damage or adversely affect the performance or proper functioning of the Platform.
- Only use the Platform as authorized by these Terms or another agreement with us.
- You may only use another Member's personal information as necessary to facilitate a transaction using the Platform as authorized by these Terms.
- Do not use the Platform, our messaging tools, or Members' personal information to send commercial messages without their express consent.
- Do not request, make or accept a booking or any payment outside of the Platform to avoid paying fees, taxes or for any other reason.
- Do not engage in any practices that are intended to manipulate our search algorithm.
- Do not use, copy, display, mirror or frame the Platform, any Content, any Cedarstone Property Management branding, or any page layout or design without our consent.
- Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
- Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Cedarstone Property Management branding.
- Do not offer Host Services that violate the laws or agreements that apply to you.
Renter Screening
Any reference to a User being "verified" is not an endorsement, certification, or guarantee by Cedarstone Property Management in respect of that User, nor is it a confirmation of a user identity, background, trustworthiness, or suitability as a renter or otherwise. It only indicates that the User has completed their Profile with the requested verification and identification information.
In order to run a credit check/trust score as to whether Renter are able to pay rent or not, Cedarstone Property Management collects the renter's credit report by availing services of third parties who monitor renter's positive and negative credit actions. The information required to run a credit check includes but is not limited to your: name, date of birth, banking information and other financial records, identification numbers such as driver's licence number and Social Insurance Number, income and expenses, payment history, length of your credit history, and public records.
Cedarstone Property Management reports the renter's rental payment history to the credit bureaus agencies to build their creditworthiness for good credit actions and to manifest their defaults for bad payments.
Each Homeowner must use their own professional judgment when reviewing and accepting rental applications and screening potential renter.
Property Marketing
Cedarstone Property Management gives homeowner a platform where they can market their property by listing it with complete specification on the Cedarstone Property Management platform. Cedarstone Property Management will not be responsible for any shortcomings in the property and it is the sole responsibility of the homeowner to provide accurate and true information of the property marketed. Homeowner are liable for any acts or omissions of theirs or of the third party to whom they allow to provide host services.
Rent Collection and Reminders
If you are a renter, you shall not use the Rent Payment Services to make payments to anyone other than the Homeowner under your Service agreement, and if you are Homeowner, you shall not use the Rent Payment Service to receive payments from anyone other than the renter under your Service agreements. Cedarstone Property Management reserves the right to escrow the payments made by the renter at the time of booking till they move in, which will be issued directly to the homeowner in the next payment.
Viewing Assistance
Cedarstone Property Management platform provides a convenient tool where you can view the available as well as booked rental properties with detailed amenities. It provides assistance to view available verified rental properties at desired location with desired features.
Agreement and On-boarding
These Terms constitute the sole and entire agreement between you and Cedarstone Property Management regarding the subject matter herein and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral. If and when the User chooses to avail the agreement services from Cedarstone Property Management, the User and the concerned property owner shall provide Personal Information as may be required for successful completion of registering the agreement. The User and concerned property owner undertake:
- To not hold Cedarstone Property Management liable for any dispute that may arise between them, at any time;
- To not hold Cedarstone Property Management liable for any loss or damage arising from fraudulent, negligent act or any Prohibited Conduct by another User;
- To bear registration or stamp duty charges on the agreements as per Applicable Law;
- To not hold Cedarstone Property Management liable for any penalty that may arise due to payment of insufficient charges;
- To not hold Cedarstone Property Management liable for any damages incurred as a result of sharing information for registering the agreement; and
- To disclose additional information to third parties and/or Cedarstone Property Management, as may be required to complete the registration process.
In App Communication
All the communication between you and Cedarstone Property Management will be through an app and Cedarstone Property Management reserves the right, but has no obligation, to monitor, edit, review or remove discussions, chats, postings, and communications made through the app. Cedarstone Property Management has no responsibility or liability for any content posted on, or communications made through, the app nor for any error, omission, infringement, defamatory statement, obscenity, or inaccuracy contained in any such information.
In House Living Notifications
Cedarstone Property Management provides in house living notifications to the users who visit the website and search for the personalised listings.
E Our Liability
By using the website, you expressly agree that Cedarstone Property Management will not be liable for any claims, actions or judgments arising out of or related to any content and may monitor, refuse to publish, remove, delete, move or edit any content without notice at any time for any reason, without liability and without providing a refund.
In no event shall Cedarstone Property Management, or its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, suppliers, attorneys or agents, be liable to you for any direct, indirect, incidental, special, punitive, consequential or exemplary damages whatsoever resulting from:
- any errors, mistakes, or inaccuracies of data, content, information, materials or substance of the platform;
- any unauthorized access to or use of our secure servers and/or any personal information and/or financial information stored therein;
- any bugs, viruses, trojan horses, or the like which may be transmitted to or through the platform;
- any interruption or cessation of transmission to or from the platform;
- any errors or omissions in any data, content, information, materials or substance of the platform;
- any defamatory, offensive, or illegal conduct of any third party; or
- any use of any data, content, information, materials or substance of the platform posted, emailed, transmitted, or otherwise made available through the platform.
Force Majeure
Neither Cedarstone Property Management nor you shall be liable to the other for any delay or failure in performance under the terms of use, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.
F Know Your Legal Obligations
Homeowner is responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing. Some homeowner and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals, and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term or co-living of rental of residential properties. Some jurisdictions require Homeowner to register, get a permit, or obtain a licence before providing certain Services. In some places, the Services you want to offer may be prohibited altogether. Some jurisdictions require that you register renter who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for renter and additional obligations for Homeowner.
Check local rules to learn what rules apply to the Services. You are responsible for handling and using personal data of renter and others in compliance with applicable privacy laws and these Terms. Cedarstone Property Management will manage the property according to instructions provided by the homeowner, and thus the homeowner is responsible for checking any laws that might apply.
G Termination
Modification or Cessation of Platform
Cedarstone Property Management reserves the right at any time to modify or discontinue, temporarily or permanently, the Platform (or any part thereof) with or without notice and in its sole discretion. You agree that Cedarstone Property Management shall not be liable to you or to any third party for any modification, suspension or discontinuance of Cedarstone Property Management services.
Termination by Cedarstone Property Management
You hereby acknowledge and agree that Cedarstone Property Management, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Platform or otherwise terminate your access to or participation in the use of the Platform, immediately and without notice, for any reason, including without limitation, Account inactivity or if Cedarstone Property Management believes or has reason to believe that you have violated any provision of the Terms of Use.
Termination by You
Since your usage of the Platform is linked to the duration of your stay with Cedarstone Property Management, your usage of the Platform shall be terminated when your stay with Cedarstone Property Management is terminated and/or expires.
Effect of Termination
Upon termination of your Account, your right to participate in the Platform shall automatically be terminated. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Upon Termination of Service, all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Cedarstone Property Management Data and other content in your possession or control. In no event is Cedarstone Property Management obligated to return any Submitted Content to you.
You agree to indemnify and hold Cedarstone Property Management, and its officers, managers, members, affiliates, successor, assigns, directors, agents, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of the Termination of Service.
H Intellectual Property
All website design, text, graphics, sound, software, layout, data and other content, and the selection and arrangement thereof and any copyright, trademark, patent or other intellectual property right related thereto, (the "Cedarstone Property Management Intellectual Property") are the property of Cedarstone Property Management or its licensors. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material or any part of Cedarstone Property Management Intellectual Property, including code and software, from the website.
You may download material from the website and may use the website for your personal use only, provided you keep intact all copyright and other proprietary notices.
By uploading or otherwise posting any data and other content on the website (a "Listing"), you agree that you have all right, title and interest in any such data or other content. You agree that all Listings are the property of Cedarstone Property Management. Accordingly, you hereby automatically assign all right, title, and interest in all of your Listing upon uploading or posting your Listing onto the website.
I Disclaimers of Warranties
Cedarstone Property Management and its affiliates hereby expressly disclaim any and all warranties, express or implied, including but not limited to any warranties of accuracy, timeliness, reliability, title, merchantability, non-infringement, fitness for a particular purpose, or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the products, or services offered or sold on or through the website or any other website to which the website may link, as well as the accuracy or completeness of any information contained therein or provided by the website.
Cedarstone Property Management and its affiliates do not represent or warrant that access to the website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the website. No oral or written statements by Cedarstone Property Management or its affiliates will create any warranty not expressly set forth herein.
J Indemnification
You agree to defend, indemnify and hold harmless Cedarstone Property Management, and its officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, suppliers, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from your use of, access to, and participation in the platform; your violation of any provision of the terms of use, including the privacy policy; your violation of any third-party right, including without limitation any copyright, property, proprietary, intellectual property, or privacy right; or any claim that your submitted content caused damage to a third party. This defence and indemnification obligation will survive these terms of service and your use of the platform.
The terms of use, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Cedarstone Property Management without restriction.
K Dispute Resolution
If any controversy, dispute, claim, question or difference arises with respect to the website, to Services or Listings that you make or access through the website, these terms of use, or its performance, enforcement, breach, termination or validity (a "Dispute"), the parties shall use their best efforts to settle the Dispute. To this end, they shall consult and negotiate with each other, in good faith, to reach a just and equitable solution satisfactory to all Parties. If the parties do not reach a solution to a Dispute within fifteen (15) business days following the first written notice of the Dispute by any party to the other, then upon written notice by any party to the other, the Dispute shall be submitted to confidential arbitration in Ottawa, Ontario, Canada.
Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at [email protected].
L Governing Laws
This Term of Use has been made and entered into Ontario, Canada and the laws of such province shall govern the validity and interpretation of this terms of use and the performance due hereunder.
M Contact
For any questions that you may have about these terms of use, you can contact us by email at:
Moncton, NB
Legal
Privacy Policy
Effective date: 2nd July 2026 · Applies to app.cedarstonepm.ca
Your privacy is important to us. It is Cedarstone Property Management's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://app.cedarstonepm.ca, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
01 Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
- Name
- Social media profiles
- Phone/mobile number
- Home/mailing address
Transaction Data
Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.
02 Legitimate Reasons for Processing
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
03 Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Register for an account
- Purchase a subscription
- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform's core features and services
- to deliver products and/or services to you
- to contact and communicate with you
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- for internal record keeping and administrative purposes
- to comply with our legal obligations and resolve any disputes that we may have
- for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources.
04 Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
05 How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
06 Children's Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
07 Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law
- third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
Third parties we currently use include:
- Google Analytics
- Hotjar
- Freshworks
08 Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication.
09 Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy.
10 Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
11 Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
12 Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
13 GDPR Compliance (EU)
Data Controller / Data Processor
We, Cedarstone Property Management Inc., located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent From You: Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place.
Performance of a Contract or Transaction: Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you.
Our Legitimate Interests: Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law: In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations.
International Transfers Outside of the EEA
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights Under GDPR
Restrict: You have the right to request that we restrict the processing of your personal information if you are concerned about its accuracy, believe it has been unlawfully processed, need us to maintain it solely for a legal claim, or we are considering your objection to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you terminate or delete your account, we will delete your personal information within 90 days of the deletion of your account.
14 California Compliance (US)
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.
Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.
CCPA-Permitted Financial Incentives
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:
- Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
- Customer records, such as billing and shipping address, and credit or debit card data.
- Internet activity, such as your interactions with our service.
- Inferences, such as information about your interests, preferences and favorites.
Right to Know and Delete
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. To exercise any of these rights, please contact us using the details provided in this privacy policy.
Shine the Light
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain personal information with third parties and affiliates for their own direct marketing purposes. To receive this information, send us a request using the contact details provided in this privacy policy with "California Privacy Rights Request" in the first line of the description.
15 UK GDPR Compliance (UK)
Data Controller / Data Processor
For the purposes covered by this Privacy Policy, we are a Data Controller with respect to the personal information you provide to us and remain compliant with our data controller obligations under GDPR.
Third-Party Provided Content
We may indirectly collect personal information about you from third-parties who have your permission to share it. We may also collect publicly available information about you, such as from any social media and messaging platforms you may use.
Legal Bases for Processing
Data Protection and Privacy Laws permit us to collect and use your personal data on a limited number of grounds. We never directly market to any person(s) under 18 years of age. Our lawful bases include: consent from you, performance of a contract or transaction, our legitimate interests, and compliance with law.
International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United Kingdom by us. Following an adequacy decision by the EU Commission, the UK has been granted an essentially equivalent level of protection to that guaranteed under UK GDPR. If we transfer your personal information to third parties in other countries, we will perform those transfers in accordance with the requirements of the UK GDPR and Data Protection Act 2018, and will adopt appropriate safeguards for protecting the transferred data.
Your Data Subject Rights
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Object: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest.
Right to be Informed: You have the right to be informed with how your data is collected, processed, shared and stored.
Right of Access: You may request a copy of the personal information that we hold about you at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for fulfilling a DSAR request is 30 calendar days from our receipt of your request.
Right to Erasure: In certain circumstances, you can ask for your personal data to be erased from the records held by organisations. This is a qualified right and may only apply in certain circumstances.
Right to Portability: Individuals have the right to get some of their personal data from an organisation in a way that is accessible and machine-readable. This right only applies to personal data which a person has directly given to Cedarstone Property Management in electronic form.
Right to Rectification: If personal data is inaccurate, out of date, or incomplete, individuals have the right to correct, update or complete that data.
Notification of data breaches: Upon discovery of a data breach, we will investigate the incident and report it to the UK's data protection regulator and yourself, if we deem it appropriate to do so.
Complaints: You have the right, at any time, to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Enquiries, Reports and Escalation
If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner's Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk
16 PIPEDA Compliance (Canada)
Additional Scope of Personal Information
In accordance with PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your views and opinions, opinions held about you by others, and any personal correspondences you may have with us.
Valid Consent
Where you give us consent to collect and use your personal information for a specific purpose, you may withdraw your consent at any time using the facilities we provide. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your enquiry. Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization's activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information.
International Transfers of Information
While Cedarstone Property Management endeavors to keep, store and handle customer data within locations in Canada, it may use agents or service providers located in the United States (U.S.), European Economic Area (EEA) or United Kingdom (UK) to collect, use, retain and process personal information as part of providing services to you.
Customer Data Rights
Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to: access the personal information organizations hold about them; correct any inaccurate or outdated personal information; and withdraw consent for any activities for which they have consented.
Right of Access Under PIPEDA
PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00. We will take all necessary measures to fulfill your request in 30 days from receipt.
Right of Rectification Under PIPEDA
You may request a correction to any factual errors or omissions within your PII. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it's incomplete or inaccurate. If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.
PIPEDA's Ten Principles of Privacy
This privacy policy complies with the PIPEDA's requirements and ten principles of privacy: Accountability, Identifying purposes, Consent, Limiting collection, Limiting use disclosure and retention, Accuracy, Safeguards, Openness, Customer access, and Challenging compliance.
Cookie Compliance
Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation. The Company does not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third-parties.
Enquiries, Reports and Escalation
If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:
Toll Free: 1.800.282.1376
Website: www.priv.gc.ca
17 Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Email: [email protected]